We use Stripe which accepts the following cards – MasterCard/EuroCard, Visa/Delta/Electron, Switch/Maestro, American Express and Solo.
Delivery Charges and Times
We offer some options to speed up a delivery when a book is urgent. Please read the text below carefully though since it isn’t always quicker to pay for a faster delivery especially if ordering on a Friday.
UK Delivery – FREE second class post delivery on all orders. Delivery times are normally 1-7 days. Please remember that the book packages may not fit through your letterbox. Before chasing up a late order please check with neighbours and/or look for missed delivery notes.
UK Next Day Delivery – £2.50 per book. These orders are delivered by ParcelForce and need someone to be in to sign for them. Order must be placed before 12:30 pm. The service will usually then arrive the next day but this can’t be guaranteed everywhere in the UK. No deliveries are made on Saturday, Sunday or Bank Holidays. This means that orders placed on a Friday after 12:30 pm will not arrive before Tuesday of the following week. In this case, the FREE delivery option may be just as quick.
UK Next Day Before 1pm Delivery – £8 per book. These orders are delivered by ParcelForce and need someone to be in to sign for them. This is a guaranteed next day service anywhere in the UK. Orders must be placed before 12:30 pm on a Monday to Friday to arrive on the ‘next working day’. This means that any order placed between 12:30 pm on a Friday, and 12:30 pm on a Monday, will only arrive on the following Tuesday.
Other Europe Delivery – £6.50 per book. Delivery time is impossible to predict but normally the goods arrive within 10 to 14 days of placing the order. If you haven’t received your order after 20 days please contact the Rockfax shop. We are not able to track orders sent to the rest of Europe but will refund orders which don’t arrive however we will not send out replacements.
REST OF WORLD Delivery – £8.00 per book. Delivery time is impossible to predict but normally the goods arrive within 2 to 3 weeks of placing the order. If you haven’t received your order after 2 months please contact the Rockfax shop. We are not able to track orders sent to the rest of the world but will refund orders which don’t arrive however we will not send out replacements. There is also a cheaper option available at £4.00 per book but the delivery time is considerably slower at 1 to 2 months.
Countries Not Listed – We can deliver to Countries which don’t appear on our shop menu but please contact the Rockfax shop first.
If there is a problem with your order, please contact the Rockfax shop. It is helpful if you can include your Order number which is in the format ‘Purchase #0000’
Returns and Refunds
If wish to return your order because the item is no longer wanted, then please contact the Rockfax shop. We will accept returns sent back to us in their original packaging but we will make a small charge of £3.50 to cover the postage and processing of the order in sending it out. We will not refund any extra delivery charges for Next Day Delivery or International Orders.